Refund Policy

Last updated: 14 August 2026

The short version: if you paid and did not get what you bought, tell us on Discord and we will fix it or refund you. If you got it and simply changed your mind, we cannot refund it — it was delivered to your account the moment you paid.

DIGITAL DELIVERY IS IMMEDIATE

Everything in this store is digital and delivered automatically within seconds to a few minutes. By completing a purchase you ask for that immediate delivery and acknowledge that, once it is delivered, the normal 14-day right of withdrawal for digital content no longer applies.

WHEN YOU DO GET A REFUND

It never arrived. A technical fault on our side meant the purchase did not reach your Steam ID and cannot be fixed.
You got the wrong thing and we cannot correct it.
Duplicate payment — you were charged twice for the same order.
The product is retired mid-term. If we withdraw a time-limited product (priority queue) while yours is still running, the unused part is refunded.

In almost every case we would rather deliver the thing than refund it, and that is usually a five-minute fix.

WHEN YOU DO NOT

You changed your mind after delivery.
You entered a Steam64 ID that is not yours (we will move the purchase instead — just ask).
You were banned for cheating or breaking server rules.
You stopped playing, or the server was wiped (wipes do not remove purchases).
The purchase was made on your PayPal account by someone else with your permission.

HOW TO ASK

Open a ticket in our Discord within 30 days of the purchase and include:

your order number (shown right after payment and under MY PURCHASES),
the Steam64 ID you used,
what went wrong.

We aim to answer within 48 hours. Approved refunds go back through PayPal to the account that paid, normally within 5 working days.

CHARGEBACKS

Please talk to us before opening a PayPal dispute — it is faster for everyone. Chargebacks filed without contacting us first result in the purchased benefits being removed and the Steam ID being blocked from future purchases.

CONTACT

All refund requests go through our Discord.